Services & Pricing

How We Work

Stratafort is a relationship-based consulting firm, not an on-call IT help desk. We operate Monday through Friday, 9 AM to 4 PM. We do not provide emergency break/fix services.

Our process starts with a free 30-minute discovery call to explore your needs and determine if we're a good fit. If you decide to move forward, we’ll complete an intake process and set you up with a secure member login. From there, you’ll gain access to your client portal where you can book service appointments.

We do not offer one-off service calls to the general public. All service appointments must be booked through the client portal after onboarding.

IT Support Services

Tier 1: Core IT Support – $50/hr

Standard remote or onsite technical support for everyday needs
Includes:

  • Software installs & updates

  • Email configuration & troubleshooting

  • Printer, scanner, and peripheral setup

  • Device setup (laptops, desktops, phones)

  • Basic network configuration (routers, Wi-Fi)

Tier 2: Advanced Support & Networking – $100/hr

For more complex systems or business-critical infrastructure
Includes:

  • Server setup & support

  • Network architecture (LAN/WAN/VPN) **excludes in-wall cabling**

  • Business continuity & backup systems

  • Data migration and recovery

  • Multi-user management (Microsoft 365, Google Workspace)

Tier 3: Cybersecurity & Compliance – $150/hr

Specialized security strategy, audits, and risk management
Includes:

  • Security risk assessments & audits

  • Compliance guidance (HIPAA, PCI-DSS, etc.)

  • Firewall configuration & endpoint protection

  • Secure remote access (VPN, 2FA)

  • Policy creation & staff security training

  • Incident response planning

All support tiers require a minimum charge of 1 hour (remote) or 2 hour (on-site).

Support Retainers (Best Value)

💻 Remote Plan

Monthly Hours: 3 hrs
Price: $135
Hourly Rate Equivalent: $45/hr
Includes: Remote support only (Zoom, phone, email)
Best For: Remote clients, solopreneurs
Onsite Visits: ❌ Not included

🛠 Essentials

Monthly Hours: 4 hrs
Price: $180
Hourly Rate Equivalent: $45/hr
Includes: Onsite or remote support (2-hr visit min)
Best For: Local businesses with occasional tech needs
Onsite Visits: ✅ Included (Tucson Metro)

📈 Professional

Monthly Hours: 8 hrs
Price: $340
Hourly Rate Equivalent: $42.50/hr
Includes: Ongoing device support & network help
Best For: Growing teams or multi-device offices
Onsite Visits: ✅ Included (Tucson Metro)

🏢 Enterprise

Monthly Hours: 12 hrs
Price: $480
Hourly Rate Equivalent: $40/hr
Includes: High-availability, complex systems support
Best For: Multi-user environments, proactive IT
Onsite Visits: ✅ Included (Tucson Metro)

Use hours across Tier 1 or 2 support (Tier 3 billed separately)

  1. Rollover unused hours for up to 60 days

  2. Includes priority response and consistent technician support

  3. Additional hours at your plan’s rate

Schedule a Discovery Call

Cybersecurity & Compliance

Security Audits

  • Mini Risk Review (up to 5 devices, remote) – $150

  • Full Audit + Written Report – $350

  • Compliance Mapping & Risk Strategy – Custom quote

Policy & Strategy Sessions

  • 1-Hour Cybersecurity Strategy – $75

  • Security Policy Creation & Training – Starting at $200

Schedule a Discovery Call

Tech Training & Education

Tutoring & Workshops

  • 1:1 Tech Tutoring – $50/hr

  • Team Training (up to 5 people) – $150 per session

  • Lunch & Learn Events – From $175
    Topics include cybersecurity hygiene, password management, cloud tools, backup strategies, and more.

Schedule a Discovery Call

Website Design

Essentials Website Package - $500

Includes:

  • Custom website design and build - maximum of 5 pages

  • Mobile-responsive setup

  • Contact forms and essential integrations

  • Domain/DNS guidance

  • Launch guidance + short post-launch support

Additional standard content pages: $100 each
Complex functionality or custom integrations quoted separately.

After launch, clients may choose a full handoff for self-management or retain Stratafort for ongoing website support and updates.

Operational Support Consulting - $75/hr

Practical business systems support for service-based businesses that need efficient, reliable operations behind the scenes.

Examples include:

  • booking platform setup & optimization

  • intake forms, automations, and workflows

  • e-commerce setup

  • solo or multi-provider scheduling setup

  • website/platform integrations

  • troubleshooting and process cleanup

Need supporting materials too?
Limited design support (such as flyers, rack cards, social graphics, and other business collateral) may be available as an add-on for existing clients.

Request A Consultation

Custom Projects Welcome

Need something outside the box? Let’s talk. We tailor solutions for solo founders, lean teams, and growing businesses.

Schedule a Discovery Call

Frequently Asked Questions (FAQ)

  • A: Any technical service related to setup, troubleshooting, or consulting—whether remote or onsite. Examples include device setup, email configuration, software installs, or walking you through new tools.

  • A: Stratafort provides support by appointment only, Monday through Friday, from 9:00 AM to 4:00 PM Mountain Standard Time.

    Please plan ahead for time-sensitive support needs. Same-day availability is not guaranteed.

    Emergency or weekend support is not available, and Stratafort observes all federal holidays.

    Training sessions may be offered during evening hours on a case-by-case basis. Custom-quoted projects may include alternate working hours as specified in the project contract.

  • A:

    • Tier 1: Everyday tech support like installs, troubleshooting, and device configuration.

    • Tier 2: Advanced help with networking, server setup, data recovery, and VoIP systems.

    • Tier 3: Specialized cybersecurity and compliance services such as audits, policy writing, and security planning.

  • A: Yes! Most services can be completed remotely, and remote sessions are often faster and more efficient. We’ll always offer that option first when appropriate.

  • A: Onsite visits are included in our base rate for locations inside the City of Tucson.

    Onsite visits outside this area will be subject to an additional $25 travel fee. We will inform you up front if this is the case.

  • A: Yes—retainer hours can be used for any Tier 1 or Tier 2 service. Tier 3 services (cybersecurity & compliance) are billed separately at a higher rate due to their complexity.

  • A: Your unused hours roll over for up to 60 days. After that, they expire. We’ll keep you updated on your balance so nothing goes to waste.

  • A: We provide monthly usage summaries and can send updates anytime upon request. You’ll always know where you stand.

  • A: We require a signed client agreement to document your acknowledgement of our policies. However, all support retainers are flexible and billed month-to-month. You can change or cancel with 14 days written (email) notice before your next billing cycle.

    Custom-quoted projects may require a contractual agreement.

  • A: Extra hours are billed at your plan’s regular hourly rate, and we’ll always notify you before any overage is incurred.

  • A: Absolutely. Book a free 30-minute discovery call and we’ll help you assess your tech setup, challenges, and goals—then recommend a package (or create one) just for you.

What’s Next?

Ready to get started—or just want to talk through your options?

Step 1: Book a free 30-minute discovery call to discuss your setup and goals.
Step 2: We’ll recommend a service tier or custom solution that fits your needs and budget.
Step 3: If you’re ready to go, we’ll onboard you and schedule your first support session!

Schedule a Discovery Call

Disclaimer: All service rates, package details, and availability are subject to the terms of the client agreement and may change without notice. Services are provided on a best-effort basis and do not guarantee specific outcomes or results. Tiered pricing reflects general service scopes and may vary depending on the complexity of the project. Retainer hours must be used within the designated period; unused hours expire after 60 days. Travel fees may apply for onsite services outside the Tucson Metro area. Cybersecurity services, including audits and compliance support, do not constitute legal advice. Clients are responsible for their own regulatory compliance and should consult a qualified attorney for legal guidance.